Need help?

Need help?

Having trouble with your MCUK? You’ll find the most urgent MCUK questions answered by our expert Advice Team below.

If you don’t find the answer you’re looking for, please email our Advice Service.

My MCUK is stuck – how do I get it out?

If you can’t remove your menstrual cup, the most important thing is to take your time and relax your vaginal muscles, as these are particularly sensitive to stress and will clench up around the cup. The pelvic muscles are between your…

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How can I stop my MCUK from rising up?

First, make sure that your menstrual cup is positioned as low as it will comfortably sit. To read more about where the MCUK should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your menstrual…

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Why does my MCUK smell?

Your MCUK shouldn’t normally have a strong odor. The most common reasons for a menstrual cup developing an odor are: leaving the cup in a lot longer than the advised 4 to 8 hours; or boiling the cup in a…

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How do I insert the MCUK menstrual cup?

Choose the fold that works best for you: You can see more folding techniques here The MCUK is designed to be worn as low as it can comfortably sit in the vagina. Once you’ve folded your MCUK, hold onto it firmly…

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Should I trim the stem of my MCUK?

Once the cup is positioned as low as it will comfortably sit, the end of the stem should sit just inside your vagina. If you find that, when positioned correctly, the MCUK is uncomfortable when sitting or walking, or pinches the vaginal opening,…

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Where do I position my MCUK?

The MCUK menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…

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My menstrual cup is leaking – what do I do?

The most common reasons for leakage are: wearing your MCUK menstrual cup too high in the vagina not getting an adequate seal between your MCUK and your vagina wall wearing the wrong size of MCUK First, make sure that your menstrual…

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How do I remove my MCUK?

The MCUK menstrual cup needs to be taken out and emptied every 4-8 hours. First of all, wash your hands with warm water and soap and then rinse thoroughly with clean water. In order to remove your cup you must first…

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