Need help?
Having trouble with your MCUK? You’ll find the most urgent MCUK questions answered by our expert Advice Team below.
If you don’t find the answer you’re looking for, please email our Advice Service.
My MCUK is stuck – how do I get it out?
If you’re having difficulty removing your MCUK try not to worry; the MCUK® cannot get lost inside your body. Below we have included some tips and techniques that can help. If you’re experiencing pain, your MCUK has been in for…
Read more »How can I stop my MCUK from rising up?
First, make sure that your menstrual cup is positioned as low as it will comfortably sit. To read more about where the MCUK should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your menstrual…
Read more »Why does my MCUK smell?
Your MCUK shouldn’t normally have a strong odor. The most common reasons for a menstrual cup developing an odor are: leaving the cup in a lot longer than the advised 4 to 8 hours; or boiling the cup in a…
Read more »How do I insert the MCUK menstrual cup?
Choose the fold that works best for you: You can see more folding techniques here The MCUK is designed to be worn as low as it can comfortably sit in the vagina. There must be a gap between the rim…
Read more »Should I trim the stem of my MCUK?
Once the cup is positioned as low as it will comfortably sit, the end of the stem should sit just inside your vagina. If you find that, when positioned correctly, the MCUK is uncomfortable when sitting or walking, or pinches the vaginal opening,…
Read more »Where do I position my MCUK?
The MCUK menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…
Read more »My menstrual cup is leaking – what do I do?
The most common reasons for leakage are: wearing your MCUK menstrual cup too high in the vagina not getting an adequate seal between your MCUK and your vagina wall wearing the wrong size of MCUK First, make sure that your…
Read more »How do I remove my MCUK?
The MCUK menstrual cup needs to be taken out and emptied every 4-8 hours. First of all, wash your hands with warm water and soap and then rinse thoroughly with clean water. In order to remove your cup you must first…
Read more »
