What happens after you’ve ordered your Mooncup or MCUK?
When you’ve completed your online purchase you will get:
- a confirmation email when we receive your order.
- a dispatch email when we send your MCUK to you.
- an email containing tracking details if you have paid for a tracked and signed for service.
Free standard delivery anywhere in the world
The price of your Mooncup or MCUK (USA only) menstrual cup includes free standard delivery anywhere in the world.
Tracked and signed for service
You can pay an additional fee for your parcel to be shipped using a tracked and signed for service.
This does not guarantee next day/faster delivery and the parcel must be signed for when it arrives.
| Region | Delivery Service | Estimated delivery time | Not arrived? |
| UK | Royal Mail First Class or Recorded Delivery (if selected) | Within a few days | Please allow 15 days before contacting us. |
| USA | Royal Mail Airmail or International Signed For (if selected) | Within 21 days | Orders to the USA can be delayed at customs so allow 21 days before contacting us. |
| Everywhere else | Royal Mail Airmail or International Signed For (if selected) | Within 15 days | Please allow 15 days before contacting us. |
Additional charges
Deliveries outside of the United Kingdom (UK) may be subject to import duties and taxes which are levied once the package reaches the destination country. You will need to cover any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
Packaging
Your MCUK will be delivered in an A5 brown envelope labeled with your address and our sender details which include our company name (Mooncup Ltd) and our address.
For deliveries to countries outside of the United Kingdom (UK), the customs declaration states ‘silicone cup’ as the enclosed item.
Will it fit through the letterbox?
The package is small enough to fit through a standard letterbox and you don’t need to be at home to receive it unless you have selected the tracked and signed for service.
Returns
Due to the intimate nature of the product we are unable to accept returns.
Please make sure you order the correct size and contact our Advice Service if you need help using your MCUK.
